My negative experience with Vulcan Basement Waterproofing!

Vulcan Basement Waterproofing
7628 Parsons Blvd
Flushing, NY 11366
(718) 380-1500

Update (12/14/2001)! Here is the email I received.

Subject: Cease and Desist Order
   Date: Fri, 14 Dec 2001 10:51:04 -0600
   From: "Vulcan Basement Waterproofing" 

The following E-Mail has been sent by a duly authorized agent of Vulcan Basement Waterproofing.


You have 24 hours to "Cease and Desist" all slanderous, unsubstantiated and unlitigated accusations
made on your Website identified as The sponsoring E-Mail author whose
address is will be named as the primary plaintiff. Any co-plaintiffs will be
determined through the discovery process and will be held equally accountable. At the conclusion
of 24 hours, if your website is not removed, Vulcan Basement Waterproofing will commence the 1st
phase of litigation on both a State and Federal level. Vulcan Basement Waterproofing will seek
monetary damages and will pursue whatever multiples of these damages that are allowed under
State and Federal Punitive Damage interpretation. This E-Mail has been date and time stamped
for evidence of proper notification.




Vulcan Basement Waterproofing, Inc.

My response

There are no slanderous or unsubstantiated statements on at
all - everything said actually happened to me personally and I was very careful
to stick strictly to the facts.  In fact I have received numerous emails from other folks
who have had problems with you and I have resisted the temptation to post them to my site
strictly because I could not personally verify their authenticity.  In my replies to
those emails I have been very careful to not make any additional statements beyond what is
published on my website.  If you have SPECIFIC statements on my site that you do not feel to
be absolutely the truth, then please let me know what
they are and I will make sure that any incorrect statements are removed.  I can
see no reason why anything that happened to me personally and is not slanderous would
be cause for your legal action.

Ironically this whole thing could have been avoided if your staff had been
professional in dealing with me in the first place.  In fact I called the Vulcan Basement
Waterproofing office and did speak to the supervisor briefly just to let him know that I was
posting this factual account of my experiences, but he was not willing to address or fix the
situation in any way and didn't even want to be told the address of the site.  AT that
time if he had showed ANY different attitude, I would have removed the material.

Have a nice day
Steve Prior

First the Facts:

I was very upset with this experience and immediatly sat down and documented the experience on my web site. After doing so, I called Vulcan basement Waterproofing back and asked to speak with a supervisor. This time I was actually connected with him. I explained what had happened and how unprofessional the phone representative had been and that I had documented this experience on my web site. I offered to give him the address so he could review it for errors or make some kind of comment, but he refused to even let me tell him the address. He made it clear that he was totally unconcerned for my experience with Vulcan Basement Waterproofing and just expected me to go away with this experience.

Now some conclusions which would apply to any contractor:

From my pre-sales experience with Vulcan Basement Waterproofing, I chose not to have any work performed by them.

Please note than I do NOT have a recommendation for any other waterproofing contractors.
If you would like to tell me of your experiences (although all I can offer is sympathy), click here to contact me and please indicate what city/state you are writing from.